Refund policy

Cancellation

Orders for stock items can be cancelled any time before dispatch but you must inform Heavy Gretel in writing by email.

Please note that orders for goods which have been specially commissioned, customised or personalised to order cannot be cancelled.

Refunds

If for some reason you would like to return your purchase, please return it unworn and in the original packaging within 30 days - please get in touch before doing so to see if we can help in any way and so we know to expect it.

Refunds will be made using the same method as the original payment within 30 days.

Faulty or incorrect goods

If your goods arrive faulty, damaged or are not what you ordered you must inform Heavy Gretel within 7 days of delivery and we will help you to resolve any issues as quickly as possible. Wilful, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

Goods which are thought to be faulty after this time will be treated case by case. Please contact Heavy Gretel to discuss the problem.

Prices

Prices shown on the site are in £ GBP and are inclusive of VAT. We reserve the right to change the prices at any time without prior notice to you. We may from time to time offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.

Orders

All orders are subject to acceptance and availability of goods ordered. Heavy Gretel reserves the right to refuse any order.

Description of goods

Every effort has been made to ensure all images are a true representation of the finished product but due to the handmade nature of Heavy Gretel's products, slight variations may occur between pieces. Handmade products may vary slightly in colour and finish due to the nature of the processes and materials used. Please note that colours and images may vary depending on the monitor and browser you are using. Images may not be actual size. Please refer to the individual product dimensions provided for the actual size of each piece.