Shipping policy

UK Delivery

Most items are held in stock but some of the items are made to order. If an item is in stock it will be dispatched as soon as possible, usually within 24 hours of placing the order. Items that need to be made to order will be dispatched in 2-3 weeks at most.

Any time or date stated for delivery is an estimate only.

If you require an item urgently for a special date or event please contact Heavy Gretel and we will try our best to accommodate your requirements.

Most items are sent via UPS Quick Ship. Tracking is provided for all orders sent with UPS. For smaller items such as greetings cards, Royal Mail 1st Class post is used, however there is no tracking for this. Orders are dispatched Monday to Friday.

All orders over £70 are automatically eligible for free UK shipping, free shipping will be added at the checkout once the order total reaches £70.

An additional Click & Collect service is available for no charge, please read below.

Click & Collect

If you would prefer to collect your order from our store, please make an order as usual via the website.

At the checkout page you will be provided with an opportunity to select the "Collect in store" delivery option.

Shortly after you place your order using the Click & Collect service, you will be contacted by Heavy Gretel via email to arrange a suitable collection time and day. Once the collection date has been confirmed, please bring your order confirmation email to the shop as proof of purchase and your order will be released.

International Delivery

As above, most parcels are sent via UPS Quick Ship, which is insured and tracked. Orders are dispatched Monday to Friday.

There are two options for delivery:

1. Delivered Duty Paid (DDP) - this option has a higher cost, but the import fees & taxes are paid by Heavy Gretel.  Shipping is calculated on the cost of the order. All orders over £150 will be charged a flat rate of £70.

2. Delivered Duty Unpaid (DDU) - this option has a lower cost, but the customer must pay the import fees & taxes. All DDU orders over £150 are automatically eligible for free DDU shipping, free shipping will be added at the checkout once the order total reaches £150. 

Christmas Delivery

All delivery companies continue to experience high demand at this time of year, and some deliveries are taking longer to arrive. Please bear this in mind when ordering and select the appropriate delivery option.

UK Deliveries: last suggested order date to ensure delivery before Christmas is Sunday 19th December 23.59GMT

International Deliveries: last suggested order date to ensure delivery before Christmas is Sunday 12th December 23.59GMT

We will continue to dispatch using UPS for UK and International deliveries. If you have any questions or concerns, please email us :)